Our policy

Please send your orders or inquires to our email at anytime. Give us 24-48 hours to respond back to you. When placing orders for large events or weddings please order at least 30 days or more in advance if possible. There is no limit on how far in advance you can place an order or ask questions about an upcoming event.

Once a quote is given for your order and confirmed, a 50% non refundable retainer is required to book your event. Please pay your retainer within 48 hours after receiving your quote to insure availability for your order. Your order will be booked when I receive your retainer. Your remaining balance is due one week prior to your event. All orders that are booked the same week of the due date of your order has to be paid in full the same day you order. All payments are NON-REFUNDABLE and NON-TRANSFERABLE, which means you CAN NOT cancel a scheduled date then change it for another one. All cancellations must be emailed to us no less than one week prior to your event. NO REFUNDS for cancellations because your order has begun to be processed as soon as your retainer has been submitted. Your order is priority so once your retainer is processed our team is already working to make it AWESOME! Every customer is responsible for updating and advising The Tipsy Baker of any date change, venue change, or address change of where your event will take place. We are not responsible for any weather conditions that may result in canceling your event. 

*Submitting payment to your invoice confirms you are agreeing to the terms, conditions and policy of The Tipsy Baker

Payments can be made by invoice through PayPal. It is the client’s responsibility to provide the final payment by their deadline, and we do not send a reminder. We reserve the right to cancel the order if the balance has not been received on time. No payments made to us will be refunded or transferred, and we will be under no further obligation. 

The delivery fee is based on mileage $0.50 per mile. free delivery within a five-mile radius of our location. The fee will be applied to your total purchase. Please make sure you give us the correct location to your event/venue. Pick up will be at a scheduled time. If you will not be able to pick up at that time please call us ahead of time.

If you wish to have fresh flowers arranged on your cake, it is your responsibility to supply the flowers (whether they are self-sourced or ordered through your event florist). In choosing to have fresh flowers arranged on your cake, you acknowledge that fresh flowers are not food products, and may be toxic or contain pesticide/herbicide residues, dirt, insects, and/or other contaminants. If we have been informed prior to the event date that fresh flowers will be supplied for your cake, we will gladly arrange these flowers on your cake for you, upon our arrival on site. However, all responsibility for the freshness, color, overall condition, and cleanliness of the flowers rests with you (and/or the event florist).